Frequently Asked Questions
How can I contact E Guys Performance?
You can email us at info@eguysperformance.com or call us toll-free at +1 (833) 334-9875, and our customer service team will be happy to assist you with anything you need!
Do you ship worldwide?
Yes, we ship globally.
Where do you ship from?
We ship from our main warehouse located in Mississauga, Ontario, Canada. Some oversized and out-of-stock items may be shipped directly from the manufacturer overseas or our partner warehouse in the USA. This is done to keep shipping times and customer costs to a minimum.
Can I change or cancel my order?
We strive to process orders as quickly as possible, so you must request any changes or cancellations within 12 hours of placing your order. After this time, changes or cancellations cannot be made, and all sales are final. Please refer to our refund policy here: https://eguysperformance.com/policies/refund-policy
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal. We also offer Afterpay at checkout!
When will my order be processed?
Orders are processed from our office and shipped out from our warehouse in Mississauga, our partner warehouse in the USA or the manufacturing plant overseas. We process orders between Monday and Friday, and they typically take 1-3 business days to be handled. Once processed, your order will ship the next business day, if production/manufacturing is required, your order will ship once it has completed production and quality checks. Please note: We do not ship on weekends.
How long will it take to receive my order?
Due to increased demand, the estimated delivery time for orders may range from 2 to 8 weeks. This timeframe depends on whether the product is in stock, requires manufacturing, or is affected by any applicable shipping restrictions. For precise delivery information or to confirm specific details, we strongly encourage you to contact us PRIOR to placing your order. Our team will be happy to assist you and provide the most accurate updates to ensure a smooth purchasing experience.
What if I don't receive my order?
If you haven't received your order within 30 days after shipping, please contact us, and we will resolve the issue as soon as possible.
Will I be charged with customs and taxes?
Prices displayed on our site are tax-free in Canadian Dollars. Import taxes, duties, and related customs fees may apply once your order reaches its destination, which are determined by your local customs office. Payment of these charges is your responsibility and is not covered by us. We are not responsible for delays caused by customs. For further details on charges, please contact your local customs office.
How do I return an item?
All sales are final, please refer to our refund policy here: https://eguysperformance.com/policies/refund-policy
What if the item(s) I received are defective/incorrect/damaged?
If you receive defective, incorrect, or damaged merchandise, please contact us with your order number, photographs of the item(s), and any relevant references. We’ll work to resolve the issue as soon as possible.
When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact your bank if you have questions about when the credit will be posted to your account.
Is E Guys Performance a legally registered corporation?
Yes, E Guys Inc. is a legally registered privately-held corporation in Canada operating under the business registry number 1001034744. All references to "E Guys Performance" on this site are representative of E Guys Inc. For inquiries related to our business operations, please contact us directly.